FREQUENTLY ASKED QUESTIONS
Yes, at The Custom Car Lab, we make every effort to ensure that the product images on our website accurately reflect the items you will receive. However, please note that slight variations in color, finish, or packaging may occur due to lighting, screen settings, or updates from manufacturers. If you have any concerns before purchasing, feel free to contact us for more details—we’re happy to help!
After completing your purchase at The Custom Car Lab, a sales receipt will be automatically sent to the email address you provided at checkout. If you didn’t receive it or need another copy, please check your spam or junk folder first. Still can’t find it? Contact our support team through the Contact page, and we’ll be happy to resend it.
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Contact our support team first through the Contact page with your order number and reason for return.
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Provide clear photo or video evidence if the item is damaged, defective, or not as described.
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Wait for our team to review and approve the return request.
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Once approved, we will provide you with the return instructions and shipping address.
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Package the item securely in its original packaging, and include your proof of purchase.
Please note:
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Items must be returned within 14 days of purchase.
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Shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Returns without prior approval or required proof will not be accepted.
We regularly review our inventory and try to restock popular items as quickly as possible. If a product is marked “out of stock,” it may be temporarily unavailable or discontinued by the supplier. We recommend checking back soon or contacting us through the Contact page to inquire about specific items. If restocking is planned, we’ll gladly let you know the expected availability.
Currently, The Custom Car Lab ships orders to addresses within Australia only. We do not offer international shipping at this time. Stay tuned as we plan to expand our delivery zones in the future!
